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Policies & Regulations2018-01-31T23:13:29+00:00

METHODS OF PAYMENT

Cash, check and credit card (Visa, MasterCard, and American Express). However, in order to guarantee your service, we do require a credit card on file. Credit cards will have a 6% merchant processing fee.

LATE PAYMENTS

Payment is due at time of service (if payment is not received within 7 days, a late fee of $15 will be added to your account). Any failed payments within 30 days will be directed to collections agency.

PAYMENT POLICY

We require a credit card on file to guarantee service. Your credit card will be charged at time of service. Please be advised that a fee of $75 will be billed to credit cards for a late cancellation or last minute rescheduling. Checks should be received at the time of service.

ADDITIONAL CHARGES

For recurring services any additional tasks (not included in maintenance) are subjected to separate fees. Any “additional” or specified “deep spring cleans” will be charged per hour NOT by flat rate.

NO REFUNDS

We do not offer refunds on services that have been provided. We will however, return and re-clean for any problems reported within 24 hours of cleaning. Damages have to be reported within 24 hours of the cleaning.

24 HOUR NOTICE IS REQUIRED FOR CANCELLATIONS

Please kindly send us an email or call our office to reschedule your services. You may now also cancel a cleaning HERE.

There is NO charge if you give us 24 hour notice, you must call or email between our business hours (Mon – Fri / 7am-5pm). Please be advised that if your email is not received within our business hours, a cancellation fee of $75 will be automatically charged to your credit card. Our reminders are only courtesy, we expect all clients to keep track of scheduled cleanings. (Feel free to ask us the dates for future cleanings).

RESCHEDULING

We understand things happen, and we will gladly reschedule your cleaning. Please call our office during our business hours (Mon – Fri / 9am – 4pm) to request any changes to your schedule. Please be advised that if your email is not received within our business hours, a cancellation fee of $75 will be automatically charged to your credit card. NOTE – MONDAY CLIENTS – you must call by close of business Thursday to reschedule your cleaning services.

You may also now reschedule a cleaning HERE.

SKIPPED CLEANINGS

Any gaps in between regular services will increase a 25% of your next cleaning date.

If you are a weekly client and you want to skip a cleaning a service, be aware of adding a 25% to your next payment.

If you are a bi-weekly client and you want to skip a cleaning, you must do two weeks in a row in order to wave the 25% fee of the skipping cleaning.

If you are every 4-weeks client and you want to skip a cleaning, you must add a cleaning before your next cleaning date in order to wave the 25% fee of the skipping cleaning.

CLEANING HOURS

Monday – Friday from 7am to 3pm.

OBSERVED HOURS

New Year’s Day, Independence Day, Thanksgiving Day, Christmas Day, Labor Day (Note: Progressive Cleaning Corp works on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those above unless you have rescheduled your services.)

OFFICE HOURS

Monday – Friday from 7am to 3pm.

ESTIMATED ARRIVAL TIME

We require a four to five-hour window of arrival.

ENTRY TO YOUR HOME

For recurring service, we prefer to have a key to your home.

If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival.

PERSONAL PROPERTY

We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned).

Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.