METHODS OF PAYMENT
Cash, check and credit card (Visa, MasterCard, and American Express). However, in order to guarantee your service, we do require a credit card on file. Credit cards will have a 6% merchant processing fee.
LATE PAYMENTS
Payment is due at time of service (if payment is not received within 7 days, a late fee of $15 will be added to your account). Any failed payments within 30 days will be directed to collections agency.
PAYMENT POLICY
We require a credit card on file to guarantee service. Your credit card will be charged at time of service. Please be advised that a fee of $75 will be billed to credit cards for a late cancellation or last minute rescheduling. Checks should be received at the time of service.
ADDITIONAL CHARGES
For recurring services any additional tasks (not included in maintenance) are subjected to separate fees. Any “additional” or specified “deep spring cleans” will be charged per hour NOT by flat rate.
NO REFUNDS
We do not offer refunds on services that have been provided. We will however, return and re-clean for any problems reported within 24 hours of cleaning. Damages have to be reported within 24 hours of the cleaning.
24 HOUR NOTICE IS REQUIRED FOR CANCELLATIONS
Please kindly send us an email or call our office to reschedule your services. You may now also cancel a cleaning here.
There is NO charge if you give us 24 hour notice, you must call or email between our business hours (Mon – Fri / 7am-5pm). Please be advised that if your email is not received within our business hours, a cancellation fee of $75 will be automatically charged to your credit card. Our reminders are only courtesy, we expect all clients to keep track of scheduled cleanings. (Feel free to ask us the dates for future cleanings).
RESCHEDULING
We understand things happen, and we will gladly reschedule your cleaning. Please call our office during our business hours (Mon – Fri / 9am – 4pm) to request any changes to your schedule. Please be advised that if your email is not received within our business hours, a cancellation fee of $75 will be automatically charged to your credit card. NOTE – MONDAY CLIENTS – you must call by close of business Thursday to reschedule your cleaning services.
You may also now reschedule a cleaning here.
SKIPPED CLEANINGS
Any gaps in between regular services will increase a 25% of your next cleaning date.
If you are a weekly client and you want to skip a cleaning a service, be aware of adding a 25% to your next payment.
If you are a bi-weekly client and you want to skip a cleaning, you must do two weeks in a row in order to wave the 25% fee of the skipping cleaning.
If you are every 4-weeks client and you want to skip a cleaning, you must add a cleaning before your next cleaning date in order to wave the 25% fee of the skipping cleaning.
CLEANING HOURS
Monday – Friday from 7 am to 3 pm.
OBSERVED HOURS
New Year’s Day, Independence Day, Thanksgiving Day, Christmas Day, Labor Day (Note: Progressive Cleaning Corp works on many federal holidays. You can expect our arrival if your cleaning date falls on a holiday other than those above unless you have rescheduled your services.)
OFFICE HOURS
Monday – Friday from 7 am to 3 pm.
ESTIMATED ARRIVAL TIME
We require a four to five-hour window of arrival.
ENTRY TO YOUR HOME
For recurring service, we prefer to have a key to your home.
If you prefer to be present during the cleaning, please remember that we require a four to five-hour window of arrival.
PERSONAL PROPERTY
We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned).
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.
Let us do the cleaning! Schedule a cleaning service today!
We offer professional, reliable, and quality cleaning services at wonderfully affordable rates. Our goal is to leave your home a spotless, tidy space which you can enjoy.