FREQUENTLY ASKED QUESTIONS
We strive to provide an exceptional customer service. Below are a few questions that we are always asked.
If you still don’t get an answer to your question, feel free to CONTACT US. We’ll be happy to help.
Cleanings can be scheduled by calling us during office hours at (703) 718-0787. You may also schedule a cleaning on our website HERE.
Upon approval, we choose a time & date. We verify the information provided and collect a credit card number for reservation purposes. Payment is expected at the time of service. A courtesy reminder will be sent out by an automated system the evening before. You are all set after that!
Remember we charge by the hour, to save you money, we ask you to please pick-up and organize any rooms so we can FOCUS our time to cleaning! Additionally, this will prevent your items from being misplaced and shifted around. This will eliminate you looking for “that thing” you needed yesterday.
VERY IMPORTANT – please secure all items in the shower and make sure all items that are hung around your home are properly secured.
Absolutely nothing – we will work around your pet, as long as they are trained! What’s super cool about our cleaning products is that all solutions are NON-TOXIC. You know your pet, just let us know if there’s any special instructions we must follow.
Sorry, we don’t over promise and giving you an exact time is unreliable! We have 2 hour arrival windows, as we may never know what may come up. We keep you updated and provide 30 min courtesy calls upon request.
We are trustworthy individuals, please know that we will honor and respect your home. Your key is safe with us. If you have an alarm system, we ask that you set our own security code. Other entry instructions may be provided as well.
We provide all our own equipment and supplies. Because we practice green cleaning, we select our cleaning products carefully. Our products are environmentally friendly, non-toxic, non- abrasive, and non-allergenic. However, we will be happy to use any products that you supply (please advise our office of any special instructions). We generally clean only items that are within reach when using the three-tiered step-stool that we bring with us.
Yes, we are covered in the Tri-State area.
Yes, all our vacuums contain HEPA filters. They are cleaned and changed on a daily basis.
No, at this time we don’t offer these services.
At this time, we do not have professional staff to clean carpets. However, we have a GREAT recommendation for you, please contact Sandro’s Carpet Cleaning at (301) 915-4840.
Yes, we do. This is an additional service, $20 for exterior (only if your windows tilt-in and we are able to clean from the inside of your home).
It is not included nor mandatory to tip but it is greatly appreciated. The staff are allowed to accept tips.