Frequently Asqued Questions
We strive to provide an exceptional customer service. Below are a few questions that we are always asked.
If you still don’t get an answer to your question, feel free to contact us. We’ll be happy to help.
I’ve never had cleaning service before, what is the process?
Upon approval, we choose a time & date. We verify the information provided and collect a credit card number for reservation purposes. Payment is expected at the time of service. A courtesy reminder will be sent out by an automated system the evening before. You are all set after that!
How do I prepare for your arrival?
Remember we charge by the hour, to save you money, we ask you to please pick-up and organize any rooms so we can FOCUS our time to cleaning! Additionally, this will prevent your items from being misplaced and shifted around.
This will eliminate you looking for “that thing” you needed yesterday.
VERY IMPORTANT – please secure all items in the shower and make sure all items that are hung around your home are properly secured.
How about my pet, what should I do with him/her?
Why don't you provide arrival windows?
Should I be home to let you in or while you are cleaning my house?
Do I need to provide any supplies or equipment?
We provide all our own equipment and supplies. Because we practice green cleaning, we select our cleaning products carefully. Our products are environmentally friendly, non-toxic, non- abrasive, and non-allergenic.
However, we will be happy to use any products that you supply (please advise our office of any special instructions). We generally clean only items that are within reach when using the three-tiered step-stool that we bring with us.
Are you licensed, bonded and insured?
Do you use HEPA filters?
Do you wash laundry & dishes?
Do you steam clean carpets?
Do you wash windows?
Do we tip the staff?
Your question is still not answered?
Let us do the cleaning! Schedule a cleaning service today!
We offer professional, reliable, and quality cleaning services at wonderfully affordable rates. Our goal is to leave your home a spotless, tidy space which you can enjoy.